Terms of service
Last updated: October 16, 2026
TIANVOW TERMS OF SERVICE
These Terms of Service (“Terms”) govern your access to https://tianvow.com and purchases from Tianvow. The site is operated by Hebei Shuoche Technology Ltd, a Wyoming corporation (“Tianvow,” “we,” “us,” or “our”). By accessing the site or placing an order, you agree to these Terms and to the policies incorporated by reference.
If you do not agree, do not use the site. Nothing in these Terms limits a consumer right that cannot lawfully be waived.
1. ELIGIBILITY AND ACCOUNTS
You must be at least the age of majority in your state of residence, or use the site with the involvement and consent of a parent or legal guardian. You are responsible for maintaining the confidentiality of account credentials and for activity under your account. Information you provide must be current, complete, and accurate.
2. PRODUCTS AND DESCRIPTIONS
We make reasonable efforts to display product colors, dimensions, materials, weights, finishes, and details accurately. Displays and lighting can affect appearance. Handmade, natural, plated, oxidized, gemstone, pearl, and similar items may have reasonable variations in color, texture, pattern, inclusions, dimensions, and finish.
A material claim such as “925 silver” applies only when stated on the applicable product page. Product descriptions, images, and measurements are subject to normal manufacturing tolerances but must not be materially misleading.
Unless expressly stated, jewelry, crystals, symbols, and related content are decorative or cultural in nature. They are not medical, psychological, financial, or professional advice and are not promised to diagnose, treat, cure, prevent, or guarantee any outcome.
3. PRICES, BILLING, AND PAYMENT
Prices are shown in the currency indicated on the site and may change before an order is placed. Product prices include applicable taxes and import duties for supported destinations. Any shipping charges are shown at checkout before payment. You authorize us and our payment providers to charge the amount presented at checkout.
You represent that you are authorized to use the payment method and that billing information is accurate. We may correct genuine pricing or description errors before acceptance. If a material error affects an order already placed, we will notify you and provide the option to confirm the corrected terms or cancel for a full refund.
4. ORDERS AND ACCEPTANCE
An order confirmation acknowledges receipt; it does not necessarily mean we have accepted the order. We may verify payment, identity, address, inventory, product restrictions, and suspected fraud before acceptance.
We may decline or cancel an order for a legitimate reason, including product unavailability, unsupported destination, legal restriction, payment failure, suspected fraud, resale abuse, or a material pricing error. If we cancel after payment, we will refund the affected amount to the original payment method.
We may limit quantities per person, household, payment method, address, or order where reasonably necessary.
5. CUSTOM AND PERSONALIZED ORDERS
You are responsible for reviewing names, text, measurements, sizes, finishes, and other personalization details before submitting the order. Production may begin during the processing period. Custom, personalized, engraved, resized, and made-to-order products are not eligible for voluntary change-of-mind returns, but this does not limit remedies required by law for defective, damaged, or nonconforming goods.
6. SHIPPING, DELIVERY, TITLE, AND RISK
Our Shipping Policy is incorporated into these Terms. Processing and delivery dates are estimates unless we expressly guarantee a date. Responsibility for loss or damage transfers only as provided by applicable law; carrier tracking alone does not eliminate rights that cannot lawfully be waived.
Customers must provide a complete and accurate delivery address and cooperate with reasonable carrier or customs requests. Applicable taxes and import duties are included in product prices for supported destinations, as described in our Shipping Policy.
7. RETURNS, REFUNDS, AND CANCELLATIONS
Our Return & Refund Policy is incorporated into these Terms. Return authorization is required before sending an item. Unworn ready-to-ship pieces may be returned for any reason within 14 days of delivery; made-to-order, custom, and personalized pieces are not eligible for change-of-mind returns. Quality-related return requests must be made within 30 days of delivery, and TIANVOW covers approved quality-related return shipping. Return shipping for change-of-mind returns is paid by the customer. Inspection, refund timing, and non-waivable legal rights are described in that policy.
8. PROMOTIONS, DISCOUNTS, AND GIFT CARDS
Promotions may have additional terms. Unless stated otherwise, discounts cannot be combined, have no cash value, and may be changed or ended prospectively. A discount already accepted in a completed order will be honored unless obtained through error, fraud, or misuse.
Gift cards are subject to applicable law and any terms disclosed at purchase. We do not impose an expiration or service fee where prohibited.
9. INTELLECTUAL PROPERTY
The site and its original text, graphics, product photography, logos, designs, layout, software, and other content are owned by or licensed to Tianvow and are protected by applicable intellectual-property laws. You receive a limited, revocable, non-exclusive license to use the site for personal, non-commercial shopping.
You may not copy, scrape, reproduce, publish, sell, reverse engineer, remove notices from, or commercially exploit site content without written permission, except as allowed by law.
10. REVIEWS, FEEDBACK, AND USER CONTENT
If you submit a review, photo, suggestion, or other content, you confirm that you have the necessary rights and that the content is accurate, lawful, and not misleading, abusive, defamatory, infringing, or confidential.
You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, adapt, display, and distribute that content for operating, improving, and promoting Tianvow, subject to our Privacy Policy and applicable law. We may moderate or remove content, but are not obligated to do so. We will not materially alter a customer review to misrepresent the reviewer’s opinion.
11. PROHIBITED USES
You may not use the site to:
• violate law or another person’s rights;
• submit false, fraudulent, malicious, or misleading information;
• interfere with security, availability, or operation;
• introduce malware or attempt unauthorized access;
• scrape, crawl, harvest, or automate access except as permitted in writing or by law;
• impersonate another person;
• abuse promotions, returns, payments, chargebacks, or reviews; or
• purchase products for unlawful use or unauthorized resale.
We may suspend access or cancel affected transactions where reasonably necessary, subject to applicable law.
12. THIRD-PARTY SERVICES AND LINKS
Shopify and other service providers help us operate the site, process payments, deliver orders, analyze use, and provide customer service. Third-party sites and services have their own terms and privacy practices. A link does not imply endorsement, and we are not responsible for third-party content or conduct except to the extent the law provides otherwise.
13. PRIVACY AND ELECTRONIC COMMUNICATIONS
Our Privacy Policy explains how personal information is collected, used, disclosed, and protected, and describes available privacy rights. By providing an email address or telephone number, you agree to receive transactional communications relating to your account or orders. Marketing communications require any consent mandated by law and can be opted out of using the provided method. Transactional messages may still be sent.
14. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES EXCEPT TO THE EXTENT THEY CANNOT LAWFULLY BE DISCLAIMED. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE SITE OPERATION.
THIS SECTION DOES NOT DISCLAIM AN EXPRESS PRODUCT PROMISE, A WARRANTY THAT APPLIES BY LAW, OR LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR ANY MATTER THAT CANNOT LAWFULLY BE EXCLUDED.
15. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIANVOW AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM SITE USE OR A PURCHASE.
WHERE LIABILITY MAY LAWFULLY BE LIMITED, OUR AGGREGATE LIABILITY FOR A CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR RIGHTS AND REMEDIES THAT CANNOT LAWFULLY BE LIMITED.
Some states do not allow certain exclusions or limitations, so part of this section may not apply to you.
16. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold Tianvow harmless from third-party claims arising from your unlawful use of the site, violation of these Terms, or infringement of another person’s rights. This obligation does not apply to the extent a claim was caused by Tianvow’s own unlawful conduct, negligence, or breach.
17. FORCE MAJEURE
We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, war, civil disorder, epidemic, government action, customs disruption, labor disputes, carrier interruption, utility failure, or cyberattack. This section does not remove any required delayed-shipment notice, cancellation, or refund right.
18. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the State of Wyoming and applicable United States federal law, without regard to conflict-of-law rules.
This choice of law does not deprive you of any mandatory consumer protection of your state of residence. Any court proceeding may be brought in a court with lawful jurisdiction and venue. Before filing, the parties are encouraged, but not required, to contact each other and attempt a good-faith informal resolution.
19. CHANGES TO THESE TERMS
We may update these Terms prospectively by posting a revised version and “Last updated” date. Changes do not retroactively alter an order already accepted unless required by law or agreed by both parties.
20. SEVERABILITY, WAIVER, AND ENTIRE AGREEMENT
If a provision is held unenforceable, it will be limited or severed to the minimum extent necessary, and the remainder will continue. A failure to enforce a provision is not a waiver. These Terms and the policies incorporated by reference are the entire agreement governing the site and purchases, except for any additional written terms expressly accepted for a specific order.
21. CONTACT INFORMATION
Legal entity: Hebei Shuoche Technology Ltd
Brand: Tianvow
Customer and privacy email: hellotianvow@gmail.com
Website: https://tianvow.com
Corporate mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
The corporate mailing address is not a return address. Authorized returns must follow the Return & Refund Policy.