Shipping policy

Last updated: October 16, 2026

TIANVOW SHIPPING POLICY

Every Tianvow piece is hand-selected and handmade, then shipped to you with tracking.

1. PROCESSING AND DELIVERY TIMES

Ready-to-ship pieces: dispatched within 5 working days after payment is confirmed.

Made-to-order pieces: dispatched within 10–15 working days after payment is confirmed. Before your piece ships, we will email you photos of the finished piece for your approval.

Delivery: after dispatch, orders usually arrive within 10–15 days. In total, please allow about 3 weeks for ready-to-ship pieces and about 4–5 weeks for made-to-order pieces. If a different timeframe is stated on the product page, the product page takes precedence.

Working days exclude Saturdays, Sundays, and applicable public holidays.

Each piece is unique

Every piece has its own individual details. Color, texture, shape, and other details may vary from piece to piece and from the product photos. We cannot guarantee that every piece will look exactly the same.

Processing may take longer during launches, holidays, high-volume periods, address verification, payment review, customization, or events outside our reasonable control. If we cannot ship within the stated time, we will contact you with a revised date and provide the option to accept the delay or cancel the affected order for a full refund.

2. SHIPPING DESTINATIONS

We currently ship only to the contiguous 48 United States and the District of Columbia.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories or possessions, or APO, FPO, DPO, AA, AE, or AP addresses. Orders placed for an unsupported destination may be cancelled and refunded.

Each piece is made in China and transits through our logistics center in Hong Kong for delivery. Our Wyoming corporate address is not a fulfillment or customer-return location.

3. SHIPPING RATES

Free shipping on every order to supported U.S. destinations. There are no shipping charges at checkout.

Gift bag: orders of $199 or more receive a complimentary gift bag.

All delivery dates are estimates, not guarantees. Carrier delays, customs review, weather, holidays, security inspections, local delivery conditions, and events outside our reasonable control can affect delivery.

Holiday orders

Planning a gift? Please allow the full processing and delivery time above, and check the order-by dates on our homepage during the holiday season.

4. DUTIES, TAXES, AND CUSTOMS

Product prices include applicable taxes and import duties for supported destinations. No additional import duties or taxes are payable on delivery. If a carrier requests an unexpected customs or tax payment, contact hellotianvow@gmail.com before paying so we can help resolve it.

We will not add an undisclosed customs charge to your Tianvow payment after the order is placed. If the available shipping service cannot meet the terms disclosed when you ordered, we will contact you before dispatch and allow you to accept revised terms or cancel the affected order for a full refund.

5. TRACKING

When the order is dispatched, we will email a shipping confirmation with tracking information. Tracking may take 2–5 business days to show its first carrier scan. International handoff or last-mile delivery may result in more than one tracking number.

6. ADDRESS ACCURACY AND CHANGES

Customers are responsible for providing a complete and accurate delivery address. Contact hellotianvow@gmail.com immediately if a correction is needed. We cannot guarantee a change after processing or dispatch has begun.

If a parcel is returned, delayed, or lost because of an incomplete or incorrect address supplied by the customer, the customer may be responsible for reasonable reshipping costs, except where prohibited by law. If the error was ours, we will correct it at no additional cost.

7. DELIVERY ISSUES

If your tracking has not updated for 7 days, your order has not arrived within 25 days of dispatch, or it is marked delivered but cannot be located, email hellotianvow@gmail.com with your order number and tracking number. Please first check the delivery address, household members, neighbors, safe places, and the local carrier.

We will investigate with the carrier. Any refund, replacement, or other remedy will depend on the investigation and applicable law. Nothing in this policy limits rights that cannot lawfully be waived.

8. SPLIT SHIPMENTS

Items in one order may ship separately. When we split an order for operational reasons, you will not be charged any additional shipping.

9. CONTACT

Tianvow is operated by Hebei Shuoche Technology Ltd, a Wyoming corporation.

Customer service: hellotianvow@gmail.com (we reply within 1–2 business days)
Website: https://tianvow.com
Corporate mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

The corporate mailing address is not a return address. Returns must be authorized in advance and sent only to the address provided in our Return & Refund Policy and return instructions.